Shipping and Returns | E5P

Items may be returned for a full refund within 14 days from the date an order was received. There is a maximum of 30 days from the date the parcel was received for customers to identify any faulty items and contact us.

CHRISTMAS RETURNS POLICY

Our returns policy over Christmas 2020 for a full refund on orders placed on or after 1st December 2020 still in their original packaging, with tags/labels and unworn will have up to 15th January 2021 to return items. All items whether they do not suit your requirements or are damaged must be identified within this time.

Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website.

Unfortunately we do not accept returns, on any underwear or swimwear items at any time due to hygiene reasons. Such items cannot be returned unless faulty or an incorrect size or style is sent. We kindly ask that you thoroughly check the size labels, product codes and also check for any faults before trying on. We will not accept any items back if the hygiene sticker has been removed from the garments and if they are not in their original packaging with labels intact. No refunds will be processed for any swimwear/underwear unless both pieces are returned. All goods will be inspected upon on return.

Parcels must be sent back via post only- we do not accept returns in person to our distribution centre. All parcels returned in person not via the postal service can be rejected/returned to sender/not processed. We do not have any retail stores/outlets to purchase or return items to. All items returned must be in their original packaging (shoe boxes/clear plastic) and have labels/tags intact -except for items where packaging or labels were not provided by Everything5pounds.com.

All returned items received by our returns department will have a refund for the original item fee paid.

We strongly advise that customers inspect their order upon receipt of the parcel for any manufacturers defects that could have possible been missed throughout the checking process. We have a dedicated control team, however, in some circumstances these errors can sometimes be missed, so it is highly advisable to apply checks before using a purchased item.

Pre-paid return labels are sent by post to UK customers only if they receive a wrong, damaged or manufacturer’s faulty item. Alternative procedures apply to customers outside of the UK. Customers are required to send items back to us at their own cost via any courier if they do not suit their requirements and this will also include items that do not fit, not suitable, wrong item selected, incorrect sizing, not same as on the website.

Customers must keep safe a valid postage receipt including parcel weight for all return parcel enquiries. A valid postage receipt including tracking number must be provided in case of any parcels lost in transit. Any non-delivery cases will not be valid without this receipt which includes with us Royal Mail or any other courier service used. It is the responsibility of the sender to open a claim for any parcel’s lost in transit with the courier.

You may use the original packaging if you still have them. If not, please pack your items securely in any packaging material suitable. Parcel can be rejected if parcels are returned damaged due to unsecure packaging.

Full valid details along with refund instructions must be included within each returning package in order to be processed correctly. For example you must include a cover note stating your full name on your account, order number returned, the items from the given order that are being returned. Alternatively, you can make a copy of your packing slip and highlight which items from this order you are returning and your request for a refund. Parcels can be held or rejected by the returns department and not processed if the received parcel cannot be identified by the details provided within the package. All returning requests for a refund will be processed upon the receipt of your returning parcel/packet from which our processing times of returning parcels are between 3- 5 working days.

Everything5pounds follow specific guidelines from our manufacturers about our shoe sizes. These sizes may not comprehend with the mainstream store shoe sizes, however you would need to take note of these particular sizes that everything5pounds.com comply with. Our general shoe sizes range from a size 2 and 2 ½ to size 8 (41) for women and up to size 12 (45) for men. These sizes are advised to be the EU equivalent to a size 35 (size 2) – 41 (size 8). Kindly read through our customer reviews and also product description to get a better understanding to the shoes fit. You are welcome to email us at sales@everything5pounds.com and request for a size guide to be sent to you. Please also be advised that we do not cover the postage to returns items that do not fit or do not suit your requirements. Kindly bear in mind our product sizes when placing orders.

All items sent back to us via post must be within the 14 days policy and can be sent to:

Fiver London Limited
Unit 44 Yardley Business Centre
Miles Gray Road
Basildon
SS14 3GN

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