IMPORTANT: Due to the Coronavirus pandemic, P&O Cruises’ entire fleet (all UK- and Australia-based liners) is with an expanded cancellation policy. All bookings on pre-scheduled itineraries (departures in the period March 14 through August 31, 2020) were given the option to cancel up to 48 hours (prior departure) without penalties. All affected bookings received a 125% refund in FCC (future cruise credit) transferred to a booking made before December 31, 2021. With the FCCs customers can also pay for cabin upgrades or book a second stateroom (on existing bookings). FCCs can be also gifted or transferred (options offered through December 31, 2021).
P&O UK cancelled all voyages departing between March 14, 2020, and January 31, 2021 (previously through May 15, July 31, October 15 and November 12, 2020). P&O UK plans to resume operations in early-February (Caribbean fly-cruises from Bridgetown Barbados and Castries St Lucia) and in mid-March 2021 (UK roundtrips out of Southampton England). P&O UK’s World Cruises 2021 (ships Arcadia and Aurora) were both cancelled. P&O Australia cancelled all departures between March 14 and November 30 (previously through August 31 and October 29). P&O Australia resumes operations on December 2.
Citing the Coronavirus crisis’ impact, in early-July 2020, P&O Cruises (Carnival UK) sold the ship Oceana. A total of 190 scheduled itineraries (departures from homeports Southampton UK and Dubai UAE) were cancelled.
This is CruiseMapper’s hub for both companies – P&O UK and P&O Australia. Both P and O cruise lines belong to the world’s largest cruise shipping company. P&O cruise lines deals are mainly on voyages departing from Southampton UK and Sydney NSW Australia. Both P&O companies are subsidiaries/part of the Carnival Group of companies – all of which are fully owned by Carnival Corporation & PLC. P&O UK is under the management of Carnival UK. And there is a 3rd “PandO” company (not part of Carnival plc) – the UK-based P&O Ferries.
P&O Cruises UK (website) is a British-American cruise shipping line company headquartered at Carnival House, (Southampton, England) and operated by Carnival UK. P and O was originally constituent of “Peninsular and Oriental Steam Navigation Company”- world’s oldest cruise line, which in the 19th century operated world’s first ever passenger ships. Its sister-company is P and O Australia.
In 2000 P and O Cruises was excluded from P&O Group, becoming the subsidiary “P&O Princess Cruises”. In 2003, P&O Princess merged with Carnival, forming Carnival Corporation & plc. P&O holds as market share 5% of the worldwide cruise industry.
Both companies (P&O Cruises Australia and P&O Cruises UK) were created in 1977, re-branding PandO’s passenger division. Arcadia was fleet’s first adults-only liner, followed by Adonia (now Azamara Pursuit), Oriana and Aurora (April 2000).
P&O UK ships Arcadia and Aurora are currently marketed as adult-only. In August 2017, Azura became world’s first cruise ship performing gay weddings at sea. P&O UK’s wedding package prices started from GBP 1200. For comparison, Cunard’s shipboard weddings cost from GBP 2570 (RMS Queen Mary 2) and from GBP 2120 (Queen Victoria and Queen Elizabeth). On MS Azura, gay wedding ceremonies are carried out by the ship’s Captain, while marriage licenses are issued by Bermuda’s Government (as the vessel is registered in Hamilton Bermuda).
In June 2018, P&O UK announced that Oriana leaves the fleet in August 2019. The liner (now named Piano Land) was sold to the Chinese company Well Star Travel Cruise (brand of CTS-China Travel Services International). The Chinese company plans short cruises from Chinese homeports to ports in Japan and Southeast Asia (Thailand, Vietnam, Malaysia, Singapore, Brunei, Philippines, Indonesia).
The following table shows statistical data about PandO’s market share (as fleet and passenger capacity / ship-berth numbers) in comparison to other major cruise companies.
|Parent Company||Subsidiaries||Fleets (vessels per brand)||Passenger Capacity (berths per brand)|
|Carnival Corp||Holland America||15||25900|
|Carnival Corp||P&O UK||8||18600|
|Carnival Corp||P&O Australia||5||8200|
|Carnival Corp||TOTAL||103 ships||233,200 berths|
|RCCL (Royal Caribbean Cruises Ltd)||RCI (Royal Caribbean International)||26||84,700|
|RCCL||TOTAL||64 ships||141400 berths|
|NCLH (Norwegian Cruise Line Holdings Ltd)||NCL (Norwegian Cruise Lines)||16||46600|
|NCLH||TOTAL||26 ships||54400 berths|
|(other large brands)||
3- Star Cruises (GHK)
4- Dream Cruises (GHK)
6- Viking Ocean
Starting May 1, 2019, P&O Cruises UK’s Daily Service Charge per person (GBP 7) is no longer required. Crew tipping remains not expected or required.
In June 2011 was announced that P&O UK will expand the fleet with a new 141,000-ton unit built by Fincantieri (Italy). The new vessel entered service in 2015 as MV Britannia. In January 2014, with Britannia PandO introduced a new livery based on UK’s Union Flag.
On September 6, 2016, P&O UK (via Carnival Corporation) signed an MoA with Meyer Werft (Papenburg shipyard) for building a new (company’s largest) 5200-passenger vessel. In the end of October 2016, P&O announced that the new ship (named Iona, scheduled for delivery in 2020) will ‘have some of the largest at sea outdoor areas, glass-domed top deck, glass-walled atrium (full height) and wider and longer (approx 2600 ft / 800 m) Promenade Deck allowing multiple al-fresco dining (open-air) venues.
One of the many ships on order, the new P&O UK vessel has passenger capacity 5200, gross tonnage 180,000 tons and was described as “the most ambitious and largest ship ever build for Britain”. The still unnamed vessel has 17 eateries (including 7 specialty restaurants / Britannia has just 3), 12 bars, 13 entertainment venues, 4 swimming pools, 16 whirlpools. The top-deck Dome is an entertainment space, with a swimming pool, large whirlpools, retractable stage. This is an all-weather venue for daily entertainment and dining and nightly shows (aerial performance and light projections onto the covering glass roof).
P&O UK’s newest ship is also LNG-powered (by liquefied natural gas), and its name will be chosen via an online held competition. Two similar-design ships (180,000 tons) will be delivered to Carnival Cruise Line‘s fleet in 2020 and 2022. On January 26, 2018, Carnival Corporation signed a shipbuilding contract with Meyer Werft for building a 2nd (180,000 GT) vessel for the P&O brand. The 2nd ship’s delivery was scheduled for 2022. As of 2018, Carnival Corp’s fleet of newbuilds (on order and under construction) was 19 vessels, with scheduled deliveries 2018-2022.
In January 2016, Carnival Corporation signed an MoA (memo of agreement) with Fincantieri to build 4 new units. Contracts were finalized in April 2016. Of these, 2 vessels were for Costa Asia (homeported in China), 1 for Princess and 1 for P&O Australia. With this shipbuilding order, the Corporation had a total of 17 new ships scheduled for deliveries between 2016 and 2020. The four vessels will be built at Fincantieri’s shipyards in Monfalcone and Marghera, with scheduled deliveries in 2019-2020.
Three of the vessels are designed with gross tonnage 133,500 tons, LOA length is 323 m (1060 ft) and capacity 4000 passengers plus 1450 crew (2 are for Costa Asia, 1 for P&O AU). One ship with GT 143,700 tons and capacity 3560 passengers is for Princess. Both Costa ships are exclusively for the booming Chinese market. Each vessel is powered by two MAN diesel engines (model 14V48 / 60CR) plus three MAN diesel engines (medium-speed, model 8L48 / 60CR), providing total power output 62,400 kW. The engines are Tier-II compliant.
P and O Cruises Australia
P&O Cruises Australia – British-American line which corporate headquarters are also at Carnival House, Southampton, England. P&O Australia is a sister company of P&O UK. Both are under Carnival UK executive control. Currently, P&O Australia operates 5 ships operating on South Pacific Island itineraries with mainly roundtrip departures from ports in New Zealand and Australia.
After numerous changes in the company’s organization, in 2000 P&O Group de-merged all cruise ship operations. Then, P&O Princess Cruises was created- a new company independent of P&O; consisting of AIDA Cruises, Princess Cruises, P&O Cruises Australia, P&O Cruises, and later Ocean Village and A-Rosa Cruises. In 2003, Carnival Corporation merged with P&O Princess Cruises thus forming Carnival Corporation & plc- the largest cruise company in the world, with eleven cruise lines portfolio, including P&O AU. Official website pocruises.com.aunofollow.
The oldest ship of Princess Cruises- Regal Princess, was translocated to P&O Australia in October 2007. After a month of refurbishment, the vessel entered service as Pacific Dawn.
Carnival Corporation informed about the closure of Ocean Village (UK-based brand) on October 30, 2008. Both Ocean Village ships were transferred to P&O Australia – Ocean Village 2 (as Pacific Jewel, December 2009) and Ocean Village 1 (as Pacific Pearl, December 2010).
PandO ships sail on 270+ itineraries each year (with 120+ of them departing from Southampton), and visiting 90+ countries on 6 continents.
Pacific Pearl was renamed to MV Columbus and started in 2017 operations for CMV (Cruise Maritime Voyages). Pacific Pearl left the fleet in April 2017, after completing 294 cruises for P&O and carrying 1+ million passengers over 5 years. In November 2019, for Pacific Aria and Pacific Dawn were signed presale agreements with CMV and both ships were planned to start operations for the UK-based company in 2021 as “CMV Amy Johnson” (Pacific Dawn) and “CMV Ida Pfeiffer” (Pacific Aria). In September-October 2020, following CMV’s bankruptcy, both vessels were acquired by new shipowners.
On November 25, 2015: P&O AU’s entire fleet (all 5 liners) gathered in Sydney Harbour to celebrate the arrival of the fleetmates Aria and Eden (now CMV Vasco de Gama).
In June 2018, P&O Australia launched with Pacific Explorer “The Big Laugh” onboard show program – advertised as “the biggest comedy festival at sea”. The program included all 14 stand-up comedy celebrities performing a total of 36 shipboard live shows (combined over 33 hours live performances). The program started with the 4-day roundtrip Sydney cruise to Moreton Island (departure June 20).
Among the guest comedians were Jimeoin (Irish), Matthew Matt Okine (AU), David Gerard Callan (Australian), Scared Weird Little Guys (Australian comedy music duo – John Fleming and Rusty Berther), David William “Hughesy” Hughes (AU), Harley Breen (AU), Claire Hooper (AU). “The Big Laugh” program comprised of all 72 comedy-themed cruises in 2018-2019. The famous Australian comedians performed during 2-, 3- and 4-night itineraries (“SeaBreaks”) leaving roundtrip out of Sydney, Brisbane, Melbourne, Cairns, Auckland NZ.
In 2019, P&O AU scheduled the ever largest “comedy cruise” program in the company’s history – 38 itineraries (January through October). On March 7, 2018, was announced that Pacific Eden is sold to the UK-based company CMV, joining CMV’s fleet in April 2019.
P&O Cruise Personaliser
PandO Cruise Personaliser is an online service that allows passengers to update their before-sailing information and see in a concise form all their booking details. P&O Personaliser is NOT mandatory to complete but may be of great help in cases of emergency for the company to contact family members, relatives, friends.
To log in, you’ll need to input your first and surname, and cruise reference number. It is received as part of your reservation confirmation (up to 120 days prior to departure, not available for 18-yo) or upon booking (up to 1 year). The same number serves all people included in the booking. On the Web page, there’s information about cruise itinerary, stateroom (category and number), boarding times, contact info (including emergency contacts), passport data, medical and dietary requirements (if requested).
PO Cruise Insurance is optional. If purchased, the Insurance policy type is also shown (Standard or higher), package deal type, all kinds of pre-made reservations (shore excursions, Air, Spa), credit card number, luggage tags, etc.
- Dining /medical requests can’t be entered online – they must be specified in the manual form.
- The accessible information about changes and updates pertains ONLY to a phone number, address, passport, emergency contacts.
- You can’t book a cruise through P&O Cruise Personaliser – booking requires full payment and immigration details.
- Through the Personaliser you can make online reservations (shore excursions, tours, Spa, hairdresser, specialty restaurants), to update special requests and onboard preferences, or to add some additional services (babysitting, amenities, etc).
- Itinerary changes are also listed in the Cruise Personaliser form, along with other important updates.
- Immediately call P&O if you have forgotten or lost your booking number. Call between 7 am – 8 pm (Australian Eastern Standard Time – Monday to Friday) and Saturday (8 am – 5 pm) – phone number 1300-159-454.
PO Cruise Personaliser is accessed by both travel agents and passengers. With personal bookings (through a travel agent or P&O Reservations Centre) passengers receive reference numbers (after confirmation). On a particular booking, each passenger can access the Personaliser using the booking reference number and first name-surname. If you’re not the booking person, contact the one who did it for obtaining booking reference. After log-in, note that all passengers’ names in the booking party are displayed under the same reference number.
IMPORTANT – Each of the same-booking passengers is able to access the info about you and the other, i.e. you can update and provide information of all other passengers in your booking, and they can change your information. If you wish so, you could provide PandO with other passengers’ personal information. Another case is when they are minors (younger than 18 years old). Then you must be a parent or legal guardian.
After providing P&O cruise company with the personal data needed on the Personaliser (and also with additional info if asked for more details), this database is used for updating pre-cruise information.
Certain information is sometimes required under maritime-customs-immigration-security laws. Personaliser info may be disclosed to P&O Cruises service providers (ticketing companies, travel, and port agents, authorities, emergency response providers, immigration, airlines, customs, shore tour operators, related entities) for Carnival Corporation’s business purposes. Certain information is collected because of customs or immigration laws requirements. If you refuse to provide the information requested in the Personaliser, they may not be able to process the booking or provide certain services during the voyage.