The Guiding Principles of
Scheduled railroading is transforming CSX into a more efficient and reliable railroad. Based on five guiding principles — safety, service, cost control, asset utilization and people — scheduled railroading is both an operating model and a shared commitment to excellence.
Maintain 100% compliance with safety and operating rules 100% of the time to protect our employees, our customers’ freight, and the communities in which we operate.
IMPROVE CUSTOMER SERVICE
Do what we say we are going to do. Know your customer and understand how you can drive value. Proactively communicate at all times including when we cannot meet our commitments.
Eliminate unnecessary steps that add complexity and costs.
OPTIMIZE ASSET UTILIZATION
Do more with less by maximizing the value of our assets through increased transit speed and lower dwell.
VALUE AND DEVELOP EMPLOYEES
Act with integrity, make sure employees know what is expected of them and reward them when they do the right things, and always strive to get better.