There are potentially millions of buyers around the world looking for something exactly like what you have to sell. We make it easy to reach a global audience and post your sold items overseas.
International postage is easy with the Global Shipping Programme. You post your items to the UK Shipping Centre and duty payment, customs clearance, tracking and all the rest will be taken care of. You don’t have to pay anything extra – just the cost of posting to the UK Shipping Centre. Plus, your seller performance standards are protected.
How it works
Before you get started, make sure your account is opted in at the Global Shipping Programme preferences page.
You must be located in the UK and listing eBay.co.uk to use the Global Shipping Programme.
When you’re selling an item using the quick listing tool, select Send your package to the UK Shipping Centre and the rest will be taken care of for you in the How you’ll post it section.
If the item is bought by someone in another country, we’ll send you the address of a UK shipping centre. We’ll also give you a unique code so that, when it gets to us, we know it’s yours and where it needs to go. Make sure you either print the label we provide or include that code if you use your own label.
All you need to do is post your sold item to the UK shipping centre using your usual postal service. We’ll take it from there and make sure the item gets to its new home using a trusted, tracked international postage service.
The item must weigh no more than 30kg and be no larger than 125,000 cm³, and no longer than 120cm on the longest side. It should be worth no more than £2,000.
Currently you can use the GSP to post to the following countries:
|EU countries||Non-EU countries|
|Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, , Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.||Antigua and Barbuda, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Brazil, Brunei Darussalam, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Iceland, Indonesia, Israel, Jamaica, Japan, Jersey, Jordan, Kuwait, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mexico, Monaco, Montserrat, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Trinidad & Tobago, Turks & Caicos Island, UAE, Ukraine, Uruguay, USA, Vietnam.|
Items generally arrive within 3-5 days in the EU and 7-10 days for non-EU destinations. Parcels can take a little longer; however, packages sent via the GSP benefit from professional customs processing, which helps to minimise any delays at customs.
Find out what happens when your parcel arrives at the Global Shipping Programme centre.
How you’re protected
With the Global Shipping Programme, you’re protected in the following ways:
- You qualify for automatic 5-star protection on postage and dispatch charge detailed seller ratings when you provide free domestic postage to the UK Shipping Centre. If you receive a rating below 5 stars for postage and packaging charges, it won’t count against your seller performance standards.
- You qualify for automatic 5-star protection on delivery time detailed seller ratings when you post with same day or 1-day dispatch, upload tracking information within 1 working day of receiving cleared payment (or mark the item as shipped if you don’t use a tracked service), and the item is delivered to the UK Shipping Centre within 3 working days. If you receive a rating below 5 stars for postage time, it won’t count against your seller performance standards.
- Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. However, eBay will remove neutral or negative feedback associated with Global Shipping Programme transactions in the following circumstances:
- If your Buyer files an eBay Money Back Guarantee claim against you involving a Global Shipping Programme item and eBay resolves the claim in your favour because you were not at fault (or because eBay determines that Pitney Bowes or its third party service providers were at fault upon receipt of the item in the UK Shipping Centre), eBay will remove any negative or neutral feedback associated with that Global Shipping Programme item
- If after acceptance at the UK Shipping Centre a Global Shipping Programme item is not, or cannot be, delivered to your Buyer, eBay will remove any negative or neutral feedback associated with that Global Shipping Programme item
- If a Global Shipping Programme item is delivered to your Buyer and your Buyer leaves you negative or neutral feedback associated with the Global Shipping Programme item but does not file an eBay Money Back Guarantee claim, you may contact Customer Support to request that any negative or neutral feedback associated with that Global Shipping Programme item be removed.
- You aren’t responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. Once an item has been forwarded by the UK Shipping Centre, you won’t be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons: A buyer claims an item isn’t received or a package is damaged in transit.
Items listed in the following categories are currently not supported by the Global Shipping Programme due to export limitations and restrictions identified by the global postage provider. If the category you’re listing in doesn’t support the Global Shipping Programme, you’ll see an alert when you create your listing.
- Business & Industrial > Websites & Businesses for Sale
- Cars, Motorcycles & Vehicles
- Coins & Paper Money > Virtual Currency
- Events Tickets
- Health & Beauty > Fragrances
- Holidays & Travel
- Video Games & Consoles > Gaming & Time Cards
Note: This list is not exhaustive. Typically, if the category you’re listing in doesn’t support the Global Shipping Programme, the message ‘This option is not available for the category you selected’ appears in the International postage section of the quick listing tool.
Any item that is prohibited on eBay can’t be sent using the Global Shipping Programme. Other items are also prohibited from the Global Shipping Programme.
- Obscene material
- Child pornography
- Hate propaganda
- Narcotics (including controlled substances)
- Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers’ checks, securities, certificates, and other negotiable items)
- Weapons (including firearms, knives, etc.)
- Medical materials
- Biological specimens
- Perishable items
- Liquids, liquefiable substances, and powders
- Human body parts
- Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
- Radiological devices
- Dangerous goods
- Alcohol, including samples
- COD shipments
- Furs, fur clothing, fur-trimmed clothing
- Wool and cashmere (Japan only)
- Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
- Live, replica, or inert munitions
- Fine arts
- Cosmetics (including perfume)
- Parcels that exceed maximum package size and/or weight limits imposed by global service provider
- Any type of air, gas or liquid in a compressed container
- Radar busters
- Bows, crossbows, arrows
- Chemistry Sets
- Nutritional supplements, nutraceutical
- Plant fertilisers, nutrients
- Printer toners
To learn more about restrictions on postage internationally, review our International trading policy.
What your buyers see
We’ll calculate the right postage cost for international buyers in non-EU countries, depending on where they live, and this is what they’ll see on your listing. We’ll calculate the estimated delivery time, including the time it takes for you to send the item to a UK Shipping Centre.
The buyer pays this postage fee to cover the cost of international tracked postage from the UK shipping centre. All you have to do is post the item to the UK Shipping Centre, and all you need to pay is local postage as well as standard eBay fees (including international payment fees).
Other international postage options and opting out
If you don’t want to offer international posting on your listings, select No international postage in the How you’ll post it section of the listing form.
If you’d prefer to handle international postage yourself, select Create your own international postage option.
We’re here to help
If you’ve used the Global Shipping Programme and your buyer gets in touch with any issue, contact our customer service team for guidance on what to do next.
Frequently asked questions
How will GSP help me with Brexit?
In the event of a no-deal Brexit in October 2019, GSP is a ready solution for sellers who sell internationally into Europe. GSP will calculate the international postage and duties and taxes payable for European shipments. Buyers will see this and pay for it upfront at checkout. As a seller, all you need to do is send your parcel to the UK Shipping Centre and everything else will be taking care of. We’ll update our information on these pages as the situation becomes clearer.
Will I be able to see my buyer’s address?
Yes, your buyer’s address will be available in the View Order Details page. You must not post to the buyer’s international address. Simply send your item to the UK Shipping Centre.
Will my account be automatically enrolled into the Global Shipping Programme?
No, only selected sellers will be automatically enrolled into the programme. Sellers who don’t currently sell internationally and haven’t specifically excluded other countries are being selected for automatic enrolment.
You can also opt yourself into the programme at the Global Shipping Programme preferences page.
If my account is selected for automatic enrolment, how will I be notified?
You’ll be notified by email on the day that your account is enrolled. This notification will be sent to the registered email address on your eBay account. Approximately 2-3 days after you receive the enrolment notification, your eligible listings will begin showing international postage costs to buyers in other countries at no additional cost to you.
What will the transaction look like in PayPal?
Global Shipping Programme transactions are seamlessly integrated with PayPal. Your buyer will go through checkout once and PayPal will split the buyer’s payment between you and the global technology and international postage provider. You’ll receive the full item price plus the domestic postage charges and the balance will be transmitted to the third party global technology and international postage provider.
For complete details on this process, please see the Global Shipping Programme terms and conditions for sellers.
Do I need to change anything in my PayPal settings?
How are eBay final value fees (FVFs) calculated?
Final value fees are charged in the same way as a domestic transaction on eBay.co.uk. The FVF charged will be charged at the UK rate on the item price plus the domestic portion of the postage, i.e. the cost of you sending the item to the UK Shipping Centre. You won’t be charged a FVF on the international portion of the postage cost or any import charges.
Can I offer combined postage discounts?
At this time, seller-specified combined postage discounts aren’t supported by the Global Shipping Programme. However, a combined postage discount for the international leg of the delivery will automatically be applied during checkout when the buyer places all items in their shopping basket prior to making a purchase.
How are postage charges calculated for the international leg?
The international postage charge your buyer sees is derived from a number of factors, including the buyer’s location, package weight and dimensions. A network of postage carriers will be used to provide fast, reliable and tracked services. Carriers will be selected depending on their suitability for sending your item internationally. For more details, see the Global Shipping Programme terms and conditions for sellers.
Where does my buyer see the applicable postage and import charges (if applicable)?
Import charges are estimated for non-EU buyers on the view item page and are not finalised until checkout. The amount shown at checkout is the total price the buyer will pay, including item price plus the total postage and import charges. For additional information see the Global Shipping Programme terms and conditions for sellers.
How are the import charges calculated for non-EU buyers?
Import charges quoted to non-EU buyers are derived from real-time proprietary estimates of applicable import charges by the third party global technology and international postage provider and include applicable customs duties, taxes, brokerage, and other fees. These charges are calculated based on a number of factors, including the item price, total postage price, postage weight, package dimension, country of manufacture, and item classification. For additional information, see the Global Shipping Programme terms and conditions for sellers.
How does my buyer’s payment break down and where can I find these details?
The Order Details page will show a breakdown of the item price, postage charges and import charges paid by your buyer.
How do I package a multiple-item order when posting to the same buyer?
If your buyer buys multiple items from you as part of the same transaction, you can package the items together in the same box. However, if the same buyer makes several purchases (multiple transactions), package and post each item separately to avoid customs related complications. Follow best practices when posting multiple items and boxes.
I sell delicate/breakable items which require special packaging to ensure they are not damaged in transit. How will my items be re-packed when they reach the UK Shipping Centre?
Not every parcel will be opened, but if it is, Pitney Bowes will ensure it gets repackaged appropriately.
What happens if the item is damaged or lost during transit?
Every parcel shipped through the Global Shipping Programme is insured from the point it is safely received in the UK Shipping Centre. The parcel insurance cost is included in the total price that the buyer paid for shipping through the programme. If the item was damaged in the UK Shipping Centre or in international transit, we’ll cover the loss or damage to the buyer and you’ll keep the money from the sale. All the buyer needs to do is open a case on PayPal to receive their refund. Alternatively, if the purchase was made on an eBay site that supports eBay’s Money Back Guarantee Programme (.com / .co.uk / .au / .de) then the buyer may file a returns case for ‘damaged’ on eBay. Once the returns claim is filed it should be escalated to eBay customer support to take action. Sellers should not refund the buyer proactively. Any defect arising from a resulting buyer claim will be de-scored if it was lost or damaged after arriving safely at the UK Shipping Centre.
Under which circumstances would an item purchased through the Global Shipping Programme be considered ‘undeliverable’?
Possible reasons include but are not limited to:
- The item is restricted from export or import.
- The item is overweight or over-sized.
- An incomplete or invalid delivery address.
- Payment from the buyer has not been received.
- The order has been cancelled.
- The item was damaged at the UK Shipping Centre.
- The package doesn’t include the unique code provided to the seller.
What happens with payments for ‘undeliverable’ items?
If a Global Shipping Programme item that has been purchased by a buyer and accepted by the UK Shipping Centre is not eligible for the programme or can’t be sent to the buyer, you may keep the buyer’s payment. eBay will refund the buyer. You don’t have to reimburse the Global Shipping Programme fees for this refund.
What does the Global Shipping Programme do with ‘undeliverable’ items?
‘Undeliverable’ items will be retained or disposed of as appropriate. For additional information about lost, damaged, and ‘undeliverable’ items, see the Global Shipping Programme terms and conditions.
How will my buyer and I know that the item was deemed ‘undeliverable’?
If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a refund to your buyer. You won’t be responsible for reimbursing eBay for this refund, and the item will be disposed of appropriately as an ‘undeliverable’ item.
What if I want the ‘undeliverable’ item back?
Items that are deemed as ‘undeliverable’ won’t be returned to you.
How are returns handled for items that were sent through the Global Shipping Programme?
Returns from international buyers are not handled through the Global Shipping Programme at this time.
If a buyer contacts you directly, we recommend working together to resolve the issue. If the item wasn’t as described, we’ll use normal eBay Money Back Guarantee processes. If the buyer’s country doesn’t have eBay Money Back Guarantee, they’re protected by PayPal Buyer Protection policies.
All sellers – If your buyer asks you for a refund, you’re only expected to refund the cost of the item and what you charged for domestic postage. We’ll take care of refunding the international postage charges. Please handle any return postage costs directly with the buyer, depending on the reason of the return.
What happens if the buyer wants to return an item for an exchange?
All exchange should be handled by you with your buyers direct. If you agree to an exchange, you should arrange to send the replacement out using your own international postage provider. Exchange of items are not supported by Global Shipping Programme.
How do refunds work in case of returns?
If you accept returns, the way that refunds work depends on the reason for the return:
- Buyer changes their mind – the buyer is responsible for sending the item back to you for a refund or exchange. You may either offer free returns or specify that buyers are responsible for the return postage costs. As for the original transaction, you’re responsible for the refund of the item and domestic postage cost only, i.e. the cost of posting the item to the UK Shipping Centre. For a refund of international postage cost please ask your buyer to contact eBay Customer Support and we will be responsible for refunding the buyers international postage cost, if applicable.
- Item is not as described (seller fault) – you’re responsible for refunding or replacing the item and for refunding the domestic postage costs. eBay is responsible for refunding the buyers international postage costs.
Is the Global Shipping Programme available through my mobile application?
Buyers can purchase Global Shipping Programme items from mobile phones when they are using the latest version of the eBay mobile buying application. At this time, it is not possible to opt-in to the Global Shipping Programme or exclude certain listings via the eBay mobile application.
What if my item is deemed ‘illegal or hazardous’?
If an illegal or hazardous item arrives to the UK Shipping Centre and is restricted from international carriage, the item will not be onward forwarded for international shipment and will be safely disposed of. This process applies to dangerous goods only. Certain items cannot be transported for legal or health and safety reasons. Failure to comply with these regulations could result in prosecution. Seller as the shipper of the item is at all times responsible for checking whether or not an item is prohibited before they seller or arrange for shipment. In these instances, eBay will ask the seller to refund the buyer.
Tracking shows the item as ‘unable to deliver – return to sender’?
If an item is processed through the UK Shipping Centre and the last mile carrier (local carrier in the destination country) cannot deliver the item for any reason and the item is marked ‘unable to deliver – return to sender’ then it will be returned to the last mile carrier or the UK Shipping Centre as appropriate.
How do I exclude countries that I don’t want to post to?
- Go to My eBay, select the Account tab and then Site Preferences.
- Click Show on the Postage and packaging preferences.
- Click Edit next to the Exclude postage locations from your listings option.
- Select the countries you don’t wish to post to.
- Check Apply to all current live listings if you choose.
- When you’ve finished, click Apply. With postage exclusions, we’ll block buyers from purchasing your items if their primary delivery address is in a location you don’t post to.
- Your selected postage location exclusions are used as the default for all future listings. You can make listing-specific changes to these default settings at the time of listing.
I want to exclude countries from only some of my listings sold via the Programme. How do I do this without blocking Global Shipping Programme on all my listings for that country?
Go to My eBay > Site preferences > Shipping preferences > Exclude shipping locations from my listings.
How can I update my Global Shipping Programme listings in bulk?
You can use the eBay bulk editing tools or, once you’ve enrolled in business policies, you can apply the Global Shipping Programme to eligible listings by including it in your postage policies. If you use a third-party listing tool, contact your third-party provider.
Do listings for items that post through the Global Shipping Programme look different to buyers?
Yes. On the search results page, buyers will see additional information including the message “Customs services and international tracking provided.” On the view item page, buyers will see import charges (where applicable for non-EU buyers). On auction listings, the charges will be estimated based on the current highest bid. At checkout, buyers will see the full price, including any import and postage charges. They’ll also be able to read the buyer terms and conditions.