e-Customs Broker | Air Freight & Postal Specialists | 100% Online
Fast. Simple. Affordable.
Experience the difference today
It’s Simple – Just submit online in 5mins, then we do the rest.
Lowest Price Guarantee
As specialist brokers our pricing is highly competitive, but rest assured
if you find a cheaper comparative quote –We’ll beat any price by 10%
step 1 – Select your import method
Why use eCustoms Broker?
15 years experience in Air Freight
and Intl Post Customs Clearance.
Dedicated clearance timeframes
so it’s done on time every time.
Just fill in the 5min online form and we do the rest. It’s that simple.
Providing you with the highest possible industry knowledge and expertise.
Google Reviews – What Our Clients Say
Bicycle Parts Importer
Great service….quick and very simple solution. Thank you for taking the headache away 🙂 I will be using this company again next time.
…got me out of paying any customs fee’s duties or GST.
I would highly recommend to anyone and everyone…took care of everything for me and cleared my product within a matter of hours… made the entire process quick and painless.
Really fast and responsive team…they were more than accommodating. Well worth the nominal fee they charge.
I just wanted to thank you for your awesome service. You were so helpful to me with all of my questions! I will definitely use you guys again & highly recommend you to others!
N. C. Fernando
PMV Parts Importer
Don’t waste time and money trying to clear yourself, these guys are excellent. Awesome service, friendly advice, and great to deal with.
Guitar Parts Importer
They are really helpful, and the price is the most cheapest among other broker in Australia! Really recommended.
These guys are first rate who know their business…save you time and money. Every time I have used eCustoms Brokers I have had a great experience.
Working with eCustoms Broker has been so smooth and efficient. The service is simply excellent! Thank you so much for your quick response and extremely fast clearance of our goods.
Just wanted to say a massive thank you to whoever handled my consignment…I’m beyond satisfied. Extremely simple process, way faster than expected and saved me money… I am one incredibly grateful person today! Thank you times 1000!
The Greek Warehouse
I would like to thank [eCustoms Broker]…I couldn’t have done it without you…It was all easy once I got to the airport everything had been done on your side and I got my consignment in 5 minutes.
The service has always been professional, friendly, and honest. In fact, [they] advised me of cheaper methods, where they could have easily made money off me instead. I highly recommend eCustoms Broker.
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Customs Clearance and Customs Brokers
Why have my goods been stopped by Customs?
Air Freight: All consignments, regardless of value, arriving via direct airfreight require customs clearance for border security assessment and the collection of relevant duties/taxes.
Australia Post: All consignments with a value exceeding AUD 1,000 arriving via international post require customs clearance for border security assessment and the collection of relevant duties/taxes.
FedEx: All consignments arriving via FedEx that either contain Personal Effects or have a value exceeding AUD 1,000 require formal customs clearance for border security assessment and the collection of relevant duties/taxes.
In addition to the above, Customs will also stop your goods if they meet ANY of the below criteria:
Note: The above is a guide only. Even if your goods do not meet any of the above criteria, Customs still maintains the right to hold and inspect any goods at their sole discretion.
How is Duty and GST calculated?
Customs Duty is calculated as a percentage of the Customs Value (CV) of the imported goods. Depending on the product, the applicable duty rate can be anywhere from 0% to 10%, however the majority of goods attract a 5% duty rate.
Customs GST is calculated at 10% of the Value of the Taxable Import (VoTI). The VoTI is calculated by the addition of the Customs Value (CV) PLUS the Duty PLUS the value of the International Transport and Insurance (T&I).
What are Customs Brokers?
When you import goods into Australia valued over AUD 1,000 then you’re required to lodge a formal import declaration. Customs brokers electronically lodge these declarations for you to ensure your compliance with the relevant import legislation applicable to your imported goods.
This covers all government legislation relating to the Australian Border Force (ABF or Customs), the ATO, Department of Agriculture and Water Resources (DAWR or Quarantine), CITES (Convention on International Trade in Endangered Species of Wild Fauna and Flora), Department of Infrastructure and any other relevant legislation that may be applicable to your particular imported goods.
Why use a Customs Broker?
Because a good customs broker will save you time and money, typically more than you pay them. While it’s not mandatory to use a customs broker to clear your imported goods, in most cases it’s certainly beneficial as outlined below.
SAVINGS: Customs brokers work to ensure you’re paying the least amount of duty/GST that’s legislatively permitted for the specific circumstances of your importation. And there’s many avenues available for us to do this.
For example, over 83% (avg.) of our postal import clients pay less to use us than self-lodgement of a B374 – Import Declaration (N10) – Post form.
TIME: We provide electronic customs clearance processing which is significantly faster than self-lodgement of an import declaration as this is a manual documentary process.
For example, we clear postal consignments in just 3hrs, but self- lodgement takes customs 8-10 business days to process.
SIMPLICITY: With customs brokers, you simply provide your import documentation and they do the rest. With eCustoms broker it’s even easier as you can submit online in just 5mins.
Self-lodgement requires you to complete the import declaration yourself, including applying the correct valuation and classifications of the goods based on your specific import circumstances.
LIABILITY: Using customs brokers also protects you from the risk of liability for lodging an erroneous import declaration, which can be anything up to a $12,000 strict liability fine.
The bottom line is that if you’re not 100% confident that you understand the legislation and know exactly what your lodging in your declaration, then you should use a customs broker.
What happens after Customs Clearance?
Air Freight: Once cleared, you’ll receive a release email including full collection instructions. You simply follow the instructions in the email to collect your goods from the nominated airline bond.
Australia Post: Once you receive the release emails from us, your consignment is “Customs Cleared” and our servers automatically notify Customs of the release. Customs then generates a release report at midnight on the day of clearance and Australia Post is notified on the next business day to deliver your goods.
FedEx: Upon completion of your customs clearance, our servers immediately notify FedEx to dispatch your goods for delivery, which typically occurs on the next business day, providing you’re located within FedEx’s same day delivery zones.
eCustoms Broker – The Air Freight/Postal Specialists
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By ticking this box you are electronically signing this declaration, therefore it bears the same legal responsibilities (including liability to penalty) as if it were physically signed by yourself.
Note: Making this declaration does not immediately result in a duty exemption. The goods still need to be evaluated by our brokers for compliance with all other applicable legislative requirements.